FAQs

We can answer many of the questions you are sure to have in advance. Browse through the most common topics of interest below.

FAQs

QUESTIONS ABOUT THE MIAMI HOUSE

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Is there a reception desk?

There is a service desk in the lobby, staffed on weekdays (Monday to Friday) by our house manager, who will be happy to assist you with services, questions, or support.

Are bed linen and towels included in the apartments?

You decide whether you bring your own bed linen and towels or simply book two sets for your stay. You have the option of washing them in our laundry.

Is there Wifi or Internet?

Internet is of course included over the entire building. What’s special here is that you get access to your own virtual network so that your devices can communicate with each other. Practical for Wi-Fi speakers and printers, of course.

Where can I do my laundry?

There are plenty of washing machines and dryers available in our launderette, the Laundry, which you can use at any time by paying a modest fee via an app. The app also shows you which machines are free and the remaining time of your washing and drying programme.

How many people can stay in an apartment?

Due to their size, the apartments are only intended for one person, i.e. they may not be used by more than one person.

Can I borrow a vacuum cleaner, iron and ironing board?

Of course. These household appliances are available and can be borrowed free of charge.

Wi-Fi speakers and printers, of course. What exercise facilities does MIAMI HOUSE offer?

You can keep fit around the clock in our gym. Equipment such as treadmills, exercise bikes, steppers, rowers, dumbbell benches and weight machines are available for your work-out. If you prefer a sport with a little more finesse, then meet up in the lounge for a round of pool or a classic game.

Are pets allowed?

Please understand that pets are not allowed for reasons of hygiene.

Is there a kitchen in every apartment?

Whether large or small, all apartments are equipped with a small kitchenette, i.e. with a fridge and freezer compartment, a microwave with grill function, tableware and cutlery. MIAMI House also has two fully equipped communal kitchens that you can use at any time. Should you ever want to cook or bake, our two fully equipped kitchens are always at your disposal.

How often are the apartments cleaned?

Each apartment is cleaned by us once a month. If you would like an extended cleaning service, you can book this at any time.

Can I receive post at MIAMI House?

There are no separate letterboxes. If you are expecting important mail or have a parcel sent to you, our House Manager will be happy to receive it for you. You can then collect it from them during service hours. Alternatively, there are also many parcel drop-off points in the immediate vicinity.

Are there parking spaces at MIAMI House?

There are bicycle racks behind the house, and we are preparing the underground car park for the rental of car parking spaces. If you are interested in a car parking space, simply contact us.

BOOKING QUESTIONS

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What rental period is possible?

As a rule, you can book our apartments for a minimum of one month and a maximum of 6 months. Bookings are always possible for full calendar months.

When do I pay for my stay?

You pay the first monthly accommodation instalment before you arrive. All further payments are made monthly.

Check-in

Check-in can take place from 15:00 on the first day of booking. If you wish to check in earlier, we will try to make this possible, provided the apartment is ready for occupancy. Just get in touch with us.

Corporate clients

We are open to co-operations with companies about apartment allocations with possible preferential rates. Please contact us if required.

Is it possible to view the different apartments before moving in?

We are happy to arrange viewings of available apartments. Simply contact our House Manager.

Security deposit

The security deposit is € 950 and must also be paid before arrival.

Check-out

Don’t worry, you can sleep in and still have breakfast. Our check-out is possible until 11:00 am.

My plans have changed, can I cancel my stay?

As MIAMI HOUSE is aimed at long-stay guests and rooms are allocated on a monthly basis, it is unfortunately not possible to cancel free of charge after your booking.

Are all taxes and other costs included in the room price?

All prices are inclusive of a broadcasting licence fee and VAT. For apartments rented for less than two months, the culture and tourism tax (KTT) applicable in Hamburg must be paid in addition to the rent. The culture and tourism tax (KTT) has also applied to business travellers since 1 January 2023.

Final cleaning

When you check in, the apartment will of course be spotless so that you feel comfortable right from the start. We want to ensure the same condition after you move out, for which we generally charge a fixed fee of 98.00 EUR. This fixed fee is due with the first month’s rent.