WELCOME TO MIAMI HOUSE!

In order to help you get off to a relaxed and easy start at MIAMI HOUSE, we have compiled all the important information you need for your stay in this House Guide. Think of it as a quick guide on what to expect and how to use your flat and our communal facilities.

We are delighted that you are staying with us and wish you a relaxing and successful stay in Hamburg.

House Guide – Contents

1. Service Team / Contacts
2. Access system
3. Door communication system (doorbell/intercom system)
4. WiFi / Internet
5. Security cameras
6. Flat facilities
7. Cleaning of the flat
8. Access to your apartment
9. Household appliances to borrow
10. Letters and parcels
11. Kitchen
12. Gym
13. Laundry
14. Waste disposal
15. Fire detector
16. Feedback

1. Service Team / Contacts

Our service office is located in the foyer and is open on weekdays from Monday to Friday from 9 am to 5 pm and will be happy to answer any questions or suggestions you may have about MIAMI HOUSE, your flat or your booking. If the service office in the foyer is temporarily unstaffed, you may also contact us by phone or e-mail.

If there are serious technical problems outside of our service times (e.g. with the locking system, electricity or water, etc.), please contact our external technical service provider “Thormar Service” during this time.

2. Access system

You may access the building and your flat after your check-in via the free of cost app for iOS / Android “Hospitality Mobile Access” from ASSA ABLOY. Then hold your mobile device with the app open against the door or wall card reader (repeat if necessary) to open the respective door. The digital key is linked to your registered e-mail address. You are therefore flexible when changing devices.

If there are unexpected problems with the digital key, cancel the registration in the app and register again with the same e-mail address. If this still does not work, contact the service team or the technical emergency service.

Alternatively, we also offer you a physical transponder that you may use to open the doors. In this case, however, the digital key is not required. Please contact us if required.

3. Door communication system (doorbell/intercom system)

During your stay, you have the option of using the existing digital door communication system. The doorbell will then be connected to your mobile device (via app) and you will be notified when someone rings your doorbell. You can check the camera at the main entrance, speak to the person and open the door.

If you would like to use the door communication system, please contact our service team after your check-in and we will send you the instructions and the activation code, which is only valid once and for 24 hours.

4. WiFi / Internet

When you check in, you will receive your personal password, which is unique to you. We therefore recommend that you do not share this password with anyone.

The WiFi / SSID lautet: MIAMIHOUSE

As soon as you have established a connection to our WiFi with your device, you are connected to your personal VLAN (your own virtual network). All devices that connect to our WiFi using your password can communicate among each other. For example, you can use WiFi speakers or WiFi printers in your flat or stream content from your smartphone to the existing Smart TV.

5. Security cameras

For the safety of all guests and the communal facilities such as the lounge, gym and kitchen, the communal areas are equipped with active security cameras. In addition, you are welcome to con-tact us if you notice any damage, missing facilities or other noteworthy incidents.

6. Flat facilities

To make your start at MIAMI HOUSE easier, in addition to the general basic equipment you will also find a starter set of consumables such as shower gel/shampoo, bin liners and toilet paper.

The loose inventory of your flat consists of the following:

If you realise at check-in that something is missing despite our care, please inform us immediately and we will complete the equipment as quickly as possible.

We also kindly ask you to contact us as soon as possible in the event of a defect in furnishings or inventory. In many cases, damage or defects can still be repaired and the furnishings can thus be protected from permanent failure.

7. Cleaning of the flat

The monthly cleaning of your flat by our housekeeping is already included in the rental price. The surfaces of furniture, floors and the shower room are cleaned. Discretion is particularly important to us. Your personal belongings will not be moved or picked up during cleaning. However, this also means that surfaces on which your personal belongings are standing or lying cannot be cleaned properly. You will therefore be informed of the upcoming cleaning of your flat one day before the cleaning by a sign on your door. Please do not remove our sign. If you do not want us to clean your apartment, simply hang your sign saying “Please do not disturb” in front of it and we will suspend the cleaning.

You may also ask the service team in advance which day of the month your flat is scheduled to be cleaned.

8. Access to your apartment

MIAMI HOUSE is a hotel and also offers typical hotel services. We have access to your apartment for the monthly cleaning, any deliveries of letters and parcels, maintenance and repair work, etc. Discretion and consideration are very important for us.
Before our team enters your apartment, we will knock on your door a few times. If you still do not want our housekeeping team to enter, please hang the ‘Do not disturb’ sign on the outside of your apartment door.

We will inform you in advance by email of any technical maintenance work (e.g. fire alarms once a quarter), as we will need to gain access in any case.

9. Household appliances to borrow

Certain household appliances for cleaning or ironing would take up a lot of space in your flat that you may use much better for personal things. We have therefore placed these appliances, including hoovers, cleaning utensils, irons, ironing boards and drying racks, in separate rooms. These rooms are located in the lift landing on the 2nd and 4th floor (the right-hand door in each case) and are accessible to all guests at all times.

To ensure that the equipment can be used by as many guests as possible, we kindly ask you to only use it for as long as necessary and then return it cleaned.

10. Letters and parcels

MIAMI HOUSE is a hotel and the length of stay is limited to a maximum of 6 months. It is therefore not usually necessary to register a postal address, which is why you will not find any letterboxes or parcel boxes here. If you would still like to receive letters during your stay, we recommend digital delivery. You may find various providers online, including Deutsche Post with its “Postscan” product (please see: https://www.deutschepost.de/de/p/postscan.html).

We are happy to accept parcels of normal quantity and size for you and store them for a short amount of time. Alternatively, there are also parcel stations in the immediate vicinity of MIAMI HOUSE, such as the DHL parcel station 425 at Spaldingstraße 107.

11. Kitchen

Our communal kitchens are equipped with all the utensils you may need for cooking, baking or frying. You can then enjoy your meal undisturbed in your flat or directly in the kitchens or in the MEETEAT area together with other guests. However, you will definitely need the crockery and cutlery from your pantry, which you should also take back with you after use. You are welcome to use the MIAMI HOUSE bag from your flat to transport your crockery.

The kitchens are cleaned daily. However, please make sure you leave them tidy and clean. Please do not store food and other items in the kitchens. Once a week, all food and other items that do not belong to MIAMI HOUSE are disposed of by housekeeping for reasons of hygiene and order.

12. Gym

Our sports equipment is intended for semi-professional use and can be very complex to operate. For your own safety, please read and follow the instructions on the equipment before using it for the first time. Use of the gym and its equipment is therefore at your own risk.

We kindly ask you to disinfect the contact surfaces of the devices before and after use. Appropriate surface disinfectants are available for this purpose.

13. Laundry

Professional washing machines and dryers are available to you in our in-house launderette. To use these appliances, you require the free iOS/Android app “appWash” by Miele. In this app you will also find the current prices for using the appliances. Register and top up your account with credit. If there is any credit left on your account when you check out, it will be refunded to you. If required, you are welcome to borrow a drying rack (see point 6).

14. Waste disposal

Waste may be disposed of in the appropriate waste bins, separated by type of waste. You will find them in the basement. The room is labelled “Garbage” and can be reached via the main staircase or the single lift in the foyer.

Please ensure that the waste is separated correctly. The following waste bins are available for this purpose:

Residual waste, packaging waste, organic waste, paper/cardboard and glass.

15. Fire detector

All flats and communal areas are equipped with fire detectors that trigger a fire alarm at the Hamburg fire brigade in the event of smoke or heat development.

Smoking and open fires such as candles, etc. are therefore strictly prohibited in MIAMI HOUSE. However, the pantry and communal kitchens shall also be used consciously and carefully when cooking, frying and baking. Should a fire alarm occur nevertheless, the deployment of the Hamburg fire brigade often incurs costs of over € 1,000, which in most cases could have been avoided.

16. Feedback

It is important for us to mention that you may contact us at any time if you have any requests, suggestions or other issues relating to your stay at MIAMI HOUSE. This feedback enables us to make your stay even more enjoyable for you and our other guests.